I.T. (Intuitive Ticketing)

Software Issues

Our server has been hacked!!


All of our databases have had their contents wiped and some hackers are now demanding that we pay their ransom or else they're going to permanently delete all of our data!

03/09/2024, 07:05 PM

Not Started

My desktop solitaire game stopped working


I was playing solitaire at my desk (on my lunch break, of course) and it just completely froze up! I tried to refresh the game, but it keeps freezing! Please remedy this ASAP.

03/09/2024, 07:06 PM

In Progress

Hardware Issues

I spilled coffee over my keyboard


My very expensive mechanical keyboard had coffee spilled all over it and now it doesn't work anymore. Is there anything you can do about that?

03/09/2024, 07:05 PM

Finished

Other

We need a map of our entire network


Please map our entire network onto a graph to show how each component is connected. We've already prepared some of the files for you, but this will be a month-long project.

03/09/2024, 07:06 PM

In Progress

Can we have a pizza party soon?


I think the office really needs its morale improved and a pizza party is just the thing we need! Talk to HR first, though.

03/09/2024, 07:07 PM

Not Started

[REQUEST] Can we get users/teams?


The ability to have users would allow this ticketing system to really come alive and improve internal and cross-team collaboration.

03/12/2024, 06:52 PM

In Progress

General IT Issues

Angry customer


We have a *very* angry customer that says Mitch, the IT technician, installed a virus on their computer after he came to service it because the customer said they didn't like Taylor Swift. Supposedly Mitch is a really big fan. Please contact the customer at your earliest convenience.

03/09/2024, 07:06 PM

Not Started

My cubicle mate is being SO loud


Can you please tell him to stop being so loud?

03/09/2024, 07:08 PM

In Progress

Locked Accounts

Cannot access my account


Hi there, I forgot my password and was locked out of my account. Please call me so I can reset my password.

03/09/2024, 07:07 PM

Finished